Our Unconditional Guarantee
At Dear North, we take real pride in standing behind our products.
If you are not absolutely thrilled with your purchase from Dear North, for any reason at all, we will cheerfully replace it or refund your money, whichever you prefer.* We want you to feel complete confidence in doing business with us. If you ever – ever – have a problem, just call customer service toll free and talk with our nice people: 1-844-332-0080.
Our doors are open in email 24 hours a day 7 days a week: CustomerService@DearNorth.com. Please make sure to include as much order information as possible. That will help us answer any questions.
* A few ground rules, though. We reserve the right to limit refunds and replacements. (This legal language covers us for someone who might ask for a refund every time they order.) Refunds and replacements may be requested within 30 days of your order. Also, we can only guarantee delivery to the address you give us; please double-check your address on your email order acknowledgement.