Questions? Here are some answers.
Dear North
Unconditional Guarantee

Can I return a product?

At Dear North, we take real pride in standing behind our products.

If you are not absolutely thrilled with your purchase from Dear North, for any reason at all, we will cheerfully replace it or refund your money, whichever you prefer. We want you to feel complete confidence in doing business with us. If you ever – ever – have a problem, just call customer service and talk with our nice people: 1-844-332-0080.

A few ground rules, though. We reserve the right to limit refunds and replacements. (This legal language covers us for someone who might ask for a refund every time they order.) Also we can only guarantee delivery to the address you give us; please double-check your address on your email order acknowledgement.

Dear North
Quality

What salmon do you use?

We use Sockeye Salmon in our Alaska Smoked Salmon. For our Salmon Bites, we use Coho.

Do you use dyes or coloring agents to color your fish?

Never. We do not use any dyes, colorings, or chemicals to enhance the color or flavor of our fish. The color of Alaska Salmon comes from nature and ranges from light orange to orange-red to deep red.

Do you irradiate your products?

Again, never. We do not irradiate our products and never will.

Is there any radioactivity in Alaska fish from the Fukushima reactor meltdown?

Alaska seafood has never been tainted by the Fukushima nuclear disaster four years ago. The Alaska Division of Environmental Health made arrangements with the FDA to sample and directly test Alaska fish. Sampling has never detected radioactive contamination from Fukushima in Alaska seafood. Testing was performed in late 2015 at the FDA’s Winchester Engineering Analytical Center in Winchester, Massachusetts. As in 2014, no detectable levels of contamination from Fukushima were found.

Do you use preservatives to make your salmon shelf-stable?

Nope. The non-perishable quality of our cans, jars, and retorts comes from the packaging process rather than from added chemicals. We pressure cook the salmon in jars, so all you’re getting is the fish’s own natural oils.

What is the difference between “hot-smoked” and “cold-smoked?”

Hot and cold refer to the smoking temperature. The temperature creates a different texture and flavor. Hot-smoking at high temperatures (about 150° F) creates a flakey, firmly-textured product. Cold-smoking at about 80° F creates a very moist, delicate product known as lox.

What is the shelf life of your salmon products?

The shelf life for our jarred smoked salmon is 2 years.  The shelf life of our salmon bites is 12 months.

How are the Alaska Salmon Bites different from the Smoked Alaska Salmon in a jar?

Both products are made from fillets of wild salmon and are 100% natural. Our Alaska Smoked Salmon is wild-caught Sockeye, hot smoked in the traditional Alaska method and stored in glass jars. Great to snack on and put out for guests. Our Salmon Bites are wild-caught Coho, hot smoked, dehydrated and packaged for on-the-go snacking. They’re delicious little bites in four intriguing flavors, and they have a rich taste and tender texture. So they’re nothing like tough, dry, manly jerky.

Dear North
Sustainability

Is your salmon wild?

Yes, all our salmon is wild caught in the clean, clear waters of Alaska and then processed locally in our partner facilities. None of it is farmed.

Is your salmon organic?

The United States Food and Drug Administration has not yet issued regulations on organic seafood. All of our salmon is wild-caught in clear, cold, unpolluted Alaskan waters.  We do not ever use chemical additives or preservatives. 

Is your salmon sustainable?

Yes, our seafood is managed and fished using practices that ensure there will always be more to catch in the future.

Alaska fisheries, meaning Alaska ocean waters, are managed by the state to protect the supply of fish, first and foremost. In fact, fishery sustainability is written into the Alaska state constitution.  Fish populations are never overfished. Overfishing happens when too many fish are taken from the sea and there are not enough fish left to replenish the natural population.

Is your salmon responsibly harvested?

Yes. All Alaska fishing is done with a sense of responsible fisheries management and sustainable fishing practices. We take care not to harm the fish, other marine plants and animals, nor the environment.

Is your salmon traceable?

Yes. All Alaska seafood suppliers must conform to national and international laws governing food producers. Our fishermen go a step beyond and also follow the Alaska Seafood Marketing Institute’s Traceability Standard. So a restaurant or supermarket can always check to make sure the seafood they receive is wild, sustainable and from Alaska.

Do you use preservatives to make your salmon shelf-stable?

Nope. The non-perishable quality of our cans, jars, and retorts comes from the packaging process rather than from added chemicals. We pressure cook the salmon in jars, so all you’re getting is the fish’s own natural oils.

Besides fish, what other ingredients are in your products?

What you’re tasting is salmon, pure and simple. The unique taste of wild Alaska Salmon comes through, because we only add real and simple ingredients to our products.

Dear North
Health

Why is wild salmon better for me?

Our wild Alaska salmon is made by nature and sustained by nature. This is a pure product from cold, clear, unpolluted waters. Our salmon feast on a wild marine diet, so they’re rich in naturally- occurring Omega-3s, which are good for your heart and brain. Nothing is added: no color additives, growth hormones, or pesticides. 

Should I be worried about the mercury content in your salmon?

Naturally occurring mercury is often a concern with seafood. However the tiny amount of mercury found in wild Alaska seafood is of no concern. The mercury found in our fish comes from volcanoes and weathering soil and rocks. This mercury is transformed by aquatic microorganisms into methyl mercury which is the type found in fish.

Why are Omega-3 fatty acids from fish so important in my diet?

Here’s the short course on Omega-3s. There are three main Omega-3 fatty acids -- EPA (eicosapentaenoic acid), DHA (docosahexaenoic acid), and ALA (alpha-linolenic acid). You don’t need to remember all that. Just this. Your brain, heart, immune system and eyes will truly benefit from a diet that’s high in Omega-3 polyunsaturated fatty acids. EPA and DHA maintain effective communication between brain cells, visual acuity, proper immune function, and for pregnant women, proper development of a fetus. Research also suggests that DHA is imperative in making a substance called neuroprotectin D1. This combats the proteins that can cause Alzheimer’s disease. Salmon and other fatty fish have naturally high levels of DHA and EPA Omega-3s.

Why are Omega-3s from fish better than plant-based Omega-3s?

The only Omega-3 found in plants is ALA.  ALA does not contain nearly as many benefits as EPA and DHA.  A large part of the ALA that we consume is burned by the body as an energy or fuel source before it has the opportunity to be converted to EPA.  Fish have high sources of EPA and DHA that are used right away by the body to promote brain cell communication, immune health, and a wealth of other benefits.

Dear North
Customer Service

What are your business hours?

Our business hours are:

Mondays through Fridays from 9 am to 6 pm (PST)

Saturdays from 12 pm to 5 pm (PST)

Our doors are open 24/7 for email questions and requests. Please give us as much information about your order as possible. Your order number will be a big help, so we can answer questions and handle requests.

Our toll-free number is 1-844-332-0080

Dear North
Shipping

How long will it take to ship my order?

We process orders Monday through Friday. Once you place your order, it will take us one or two business days to ship.

What does it cost to ship?

Shipping is free for all orders within the United States. Most customers get their orders within two or three days. If you are in a hurry, just call Customer Service at 1-844-332-0080 and ask us to ship Priority Mail.

How do I track my package?

On the day your package ships, we will email you a tracking number. You can cut and paste the number into Tracking at www.usps.com and watch your order make its way to you.

How do I make changes to my order?

You can make a change up to 24 hours after you place your order, and you can check your shipping date, too, by calling us at 844-332-0080. Couldn’t be easier.

Do you ship your products to Canada or internationally?

Right now, we’re only shipping to the US.

Dear North
Gifting

How do I redeem a Gift Card?

When someone special sends you a gift certificate, you will receive an email of this gift. The email will have a link that will show you how to redeem your gift. If you cannot find this email, please call us and let us help you.

Dear North
From Alaska With Love